Role: Innovation Director
Contribution: Product Owner, Idea

Luna: The Future of Retail Engagement

Luna is a multimodal AI agent, developed in-house, that redefines how brands interact with their customers. At its core, Luna is a conversational AI that bridges the online and offline retail experiences. Living on mobile platforms like WhatsApp and Telegram, Luna allows customers to converse with the brand seamlessly. In physical retail spaces, Luna takes the form of an interactive kiosk, offering consumers multiple ways to engage. With the ability to see, hear, and access knowledge of the entire store’s inventory, Luna becomes an essential touchpoint for a unified brand experience.

REIMAGINE THE RETAIL EXPERIENCE WITH LUNA

In-store retail has long remained static while technology has revolutionised nearly every other aspect of our lives. Luna changes that, offering a dynamic AI-powered brand agent that brings retail to life through cutting-edge virtual production and AI technologies.

Brand agents like Luna initiate meaningful dialogues with customers in both physical and online spaces, embodying a brand’s unique personality and voice while adapting to evolving customer trends. Luna is domain-agnostic, capable of deployment in diverse environments—from supermarkets and shopping centres to speciality retail stores—ensuring versatility for any business.

Customisable to any Brand

Luna’s flexibility allows it to align with any brand’s specific engagement strategies. Whether enhancing a supermarket’s customer service, elevating a boutique store’s in-store experience, or facilitating interactions in a shopping centre, Luna adapts to fit the brand’s unique needs and goals.

An AI-Powered Brand Agent to Transform Retail

Luna redefines the retail experience by bridging the gap between the digital and physical worlds, offering businesses a powerful tool to connect with their customers and elevate their brand engagement.